Terms of Service

About these terms

These terms apply to work carried out by Max & Mint Agency, a marketing studio working with dental practices. By asking us to start a project, or by paying an invoice, you agree to them.

If we sign a separate written agreement or a project proposal with you, and anything in it differs from these terms, that document takes precedence.

Our work and your project

Every project starts with a written scope: what we are making, what it costs and when it is due. We only work to that scope, and anything outside it is quoted separately before we start it.

Projects run on the fixed prices published on our site or quoted in your proposal. Retainer work runs monthly and continues until either of us gives notice.

What we need from you

We need timely feedback, approvals and any material we have asked for, such as logos, photography, practice details, clinician names and access to accounts or platforms we are asked to manage.

You confirm you have the right to give us everything you send, including photography, patient images and testimonials, and that any patient consent required has been obtained.

If material or approvals are delayed, timelines move accordingly. We will always tell you when that happens.

Fees and payment

Project work is invoiced with a deposit before we begin and the balance on delivery, unless your proposal says otherwise. Retainers are invoiced monthly in advance.

Invoices are payable within 14 days. Advertising budgets paid to platforms such as Google or Meta are separate from our fees and are your responsibility.

We may pause work on an overdue account, and we will tell you before we do.

Revisions and approvals

Each project includes two rounds of revisions. Further rounds, or changes of direction after a stage has been approved, are quoted as additional work.

Once you approve a design, video or page for release, you are responsible for the content it contains.

Ownership

When your project is paid in full, you own the final delivered assets we created for you and can use them freely in your practice marketing.

We keep ownership of our working files, internal templates, tooling and anything we developed before or outside your project. Third-party items such as fonts, stock photography, plugins and hosting remain subject to their own licences.

Unless you ask us not to, we may show completed work in our portfolio and on our social channels.

Advertising and results

We manage paid media carefully, but we cannot guarantee particular rankings, enquiry volumes, patient numbers or revenue. Platform costs, competition and approval policies are outside our control.

You are responsible for the accuracy of any clinical, pricing or regulatory claim you ask us to publish, and for meeting the advertising rules that apply to dental practices in your area.

Ending a project

Either of us can end a retainer with 30 days' written notice. For project work, you can stop at any time and we will invoice for the work completed up to that point.

Deposits cover work already scheduled and are non-refundable once a project has started.

Liability

We will carry out our work with reasonable skill and care. We are not liable for indirect or consequential losses, including lost profit or lost enquiries.

Where we are liable, our total liability is limited to the fees you have paid us for the affected piece of work.

Confidentiality

We treat your business information, plans and figures as confidential and only share them with the service providers needed to deliver your work. Our handling of personal information is described in our Privacy Policy.

Changes and contact

We may update these terms from time to time, and the date at the top of this page will change when we do. The version in place when your project starts applies to that project.

Questions about these terms: email hello@maxandmint.com or call (854) 429-2889.